Support

2seconds helps you build short daily movies from your Photos library, Live Photos, camera recordings, and imported clips — with private, on-device processing and calendar-based timelines that are easy to review by date.

Need help or found a bug?

Send a message through the Skylex contact page and mention 2seconds. Include your iPhone model, iOS version, and what you were doing when the problem happened. You can also check the troubleshooting guide below.

Getting started

Grant Photos access so 2seconds can suggest clips for each day. Limited access works too — the app only sees what you select.
Use Autofill to fill open days; allow adjacent days when the exact day has no good clip.
One-tap swap or manual trim chooses the exact segment of a clip.
Tap any date's menu and choose Back in Time to watch that day through the years.
Export finished projects back to Photos when you're ready to save or share.

Permissions

A new install opens without asking for anything. Media prompts appear only when a feature needs access; the notification prompt appears once when you finish onboarding.
Photos access finds, previews, and selects clips and Live Photos.
Photo Saves access is used only when saving a finished export.
Camera and microphone are used only when recording a clip.
Apple Music is used only to search and preview soundtrack tracks.
Notifications power daily reminders and Back in Time alerts; both can be switched off in the app's Settings.
iCloud sync uses your private iCloud app data when available.

Troubleshooting

Photos do not appear

Open iOS Settings → 2seconds and confirm Photos access is allowed. With Limited access, add the missing items to your allowed selection — Back in Time and the day grid refresh automatically.

Export cannot save to Photos

Open iOS Settings → 2seconds and confirm Photos add-only permission is allowed, and that the device has enough free storage for the finished movie. If an export was interrupted, Resume finishes it without re-rendering completed work.

Camera or microphone unavailable

Open iOS Settings → 2seconds and confirm Camera and Microphone permissions. Recording without sound is available if you keep audio off.

iCloud sync does not update

Confirm the device is signed in to iCloud, iCloud Drive is on, and the network is reachable. Offline edits stay local until the device reconnects. Sync status is shown in the app's Settings.

Storage looks high

Use Settings in 2seconds to review and clear prepared clips, stale local media, export copies, and the thumbnail cache. Movies saved to Photos stay in Photos until you delete them there.

Notifications do not arrive

Check that notifications are allowed for 2seconds in iOS Settings, and that Reminders or the Daily Rewind notification are switched on in the app's Settings. The Back in Time notification fires only on days that actually have material from past years.

Privacy

2seconds has no accounts, no developer backend, no analytics, no ads, and no tracking. Crash and diagnostic events are reported through Sentry. Read the full privacy policy.